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Candle Care

Thank you for purchasing a Burton & Webb Candle, we hope you love them as much as we do.


You may have noticed your candle is a little different from other candles. For a start we use wooden wicks which give a much larger flame than normal candles that usually use a form of cotton wick. This produces a large and beautiful flame which gently flickers and gives off a faint warming crackle sound.

We also use 100% pure beeswax for our candles, nothing added, just filtered to remove any organic impurities. Our beeswax is locally sourced, smells amazing and burns more slowly than other waxes. Beeswax expands when heated and contracts when cooling, especially when cooled quickly. Because of this on occasion, usually in colder rooms, you may get a crack forming on the surface after use when the candle is cold. This is purely cosmetic and will disappear when the candle is lit again, it is a sign that your candle is natural and pure.

Please follow the steps below to get the best out of your candle;

  • When your candle arrives we will have trimmed the wick to the correct size ready to go.

  • When you light your candle make sure the whole wick is lit.

  • You can use the lid as a coaster to keep your candle stable and protect your surfaces.

  • Burn your candle until you have a full melt pool (liquid wax covers the whole surface). ​

  • Only burn for 3 to 4 hours at a time.

  • When it is time to extinguish pop the lid back on, do not blow out as you could blow wax out of the pot.

When you want to use your candle again use your fingers to pinch off the loose wick that forms from burning. It comes off pretty easily. If

you don't do this you may get some soot coming off your candle for the first few minutes until the candle settles back down into its burn.

Candle Care





To keep your candle in good condition and performing perfectly, please follow these guidelines;

  • Trim excess wick before lighting to avoid sooting (Approx 5mm) 

  • Never leave a candle unattended

  • Keep away from anything that could catch fire

  • Keep candles at least 10cm away from each other

  • Keep away from children and pets

  • Keep the wax pool clear of debris

  • Always burn until you have a full melt pool

  • Use the lid to extinguish

  • Keep the lid on when not in use

Frequently asked questions